FAQs

If I order today, when can I expect them?
All products will be shipped from US Warehouse and you can get them within 4-7 days.
If some products are out of stock and the delivery is delayed, we will notify you in time.

What are your shipping details?
We offer free shipping within the USA, with processing time of 1-2 days. Tracking available at http://www.17track.net.

What should I do if I am not satisfied with the product I ha
Don't worry, our orders are 30-day no-questions-asked returns. You need to send your order number, the reason for return, return address, and contact details to our email support@jphyll.com and We will process your return request within 24 hours (working days)

Can I use a vacuum on a velvet couch?
Yes, you can use a vacuum on a velvet couch, but it’s important to use a gentle touch. Use a vacuum with a soft brush attachment or an upholstery tool to avoid damaging the fabric. Vacuum in the direction of the velvet nap to preserve its appearance, and be cautious with suction to avoid crushing the fibers.

Are mattress vacuums suitable for all types of mattresses?
Yes, mattress vacuums are generally safe and effective for all types of mattresses, including memory foam, innerspring, and latex mattresses. They are lightweight and designed for gentle cleaning without causing any damage to mattress materials.

Can mattress vacuums remove dust mites and allergens?
Yes, mattress vacuums are effective at removing dust mites, allergens, and other microscopic particles from the mattress surface. Many models are equipped with HEPA filters, which can capture 99.97% of small particles, helping to reduce allergy symptoms.

How often should I clean my mattress?
It’s recommended to vacuum your mattress every 1 to 2 months. If you suffer from allergies or have pets, more frequent cleaning may be beneficial. Regular cleaning helps remove dust mites, dead skin, and bacteria, keeping the mattress hygienic and extending its lifespan.

Can a mattress vacuum cleaner remove odors?
Mattress vacuums can help reduce odors by removing dust, dead skin, and other debris. However, they might not completely eliminate stubborn odors. To further neutralize smells, you can sprinkle baking soda on the mattress, let it sit for 15 to 30 minutes, and then vacuum it up.